Frequently Asked Questions
Everything you need to know about shopping at Alto Music
What is the standard shipping time for my order?
Most orders are processed within 24 hours. Domestic shipping typically takes 3 to 7 business days depending on your location and the shipping method selected at checkout.
What is your return policy for instruments and gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and in brand-new condition. Please note that certain items like earplugs, software, and oversized items may be subject to restrictions.
Do you offer financing options for expensive equipment?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option during the checkout process to see if you qualify.
Are the instruments inspected before they are shipped?
Absolutely. Our team of technicians performs a multi-point inspection on guitars and high-end gear to ensure they meet our quality standards before they leave our warehouse.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the package.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.